Questions & Answers
Questions & Answers – here you will find clear answers to the most common questions about ordering, delivery, and payment at GOABAY.COM. This section is designed to help you quickly resolve any issues and get the information you need.
Ask a Question
Contact via Feedback Form
Want to ask a question, clarify order details, or leave a review? Fill out the form below – and we will contact you shortly:
General questions
Yes, it is possible. Please inform our manager about this in advance.
All products in our catalog are available and waiting for their happy owner)))
You can place an order on our website, or by writing to our email info@goabay.com
You can place an order on our website through the shopping cart. After placing the order, our manager will respond to your email and issue an invoice. The option for electronic payment on the website is currently not available.
You can check the order status with our manager through any of the available contacts. Also, you will receive a tracking code to track your package.
Use of the "Warehouse in India" service is only possible with full payment to the GoaBay service. Yes, it is possible. You will need contact details and a key person at the supplier's enterprise, exact full name of the product, brand, and quantity. In case a supplier invoice is received, it is also required.
You can learn more about this from this article.
Payment Questions
See clause 8 of the public offer.
Yes, you can exchange the goods without cash settlement for the same or similar in value goods.
The use of the service “MAIL FORWARDING” is only possible with full payment to the service GoaBay.
Yes, this is possible. You are required to provide contact details and a key person at the supplier, the exact full name of the product, brand, quantity. If an invoice is received from the supplier, it must also be provided.
It depends on how long the payment goes to our account, as soon as it arrives, the order is accepted for execution. The buyer should take into account the terms of delivery of the Goods from the Buyer to the Contractor, the processing time of return/exchange in the warehouse of the Contractor (up to 5 working days) and the delivery time from the Contractor to the supplier.
To use the service “MAIL FORWARDING“, provide us with links to the products you are interested in in third – party online stores in India, and our managers as soon as possible will process your request and provide order calculation.
You can place your order on our website through the shopping cart. After registration, our Manager will answer you by e-mail and issue an invoice. The option of electronic payment on the website is not available at the moment.
Delivery Questions
The service "Warehouse in India" is available only with full payment to GoaBay. Yes, it is possible. You will need to provide contact details and a key contact person at the supplier’s company, exact product names, brands, and quantities. If an invoice from the supplier is provided, it must also be shared.
You can track your parcel on any tracking site.
More information about returns and exchanges can be found in the public offer.
You can track your parcel on any tracking site. It usually takes 7-14 days for tracking info to appear..
You can always ask the operator for an exact delivery cost to a specific point via any available contact
How is the Order Cost Calculated?
📦 Approximate Order Cost Calculator
Calculations are based on the rates:
- 💰 10% commission on product cost;
- 🌎 2500 ₹ for the first kg;
- ➕ 1500 ₹ for each additional kg;
- 📦 200 ₹ per kg — GoaBay service fee.
⚖️
Your Order
- 10,000 Rupees
- Weight — 4 kg
The total cost of the product itself, for example, 10,000 rupees and its weight of 4 kg.
🌎
Shipping to Russia
- 7,000 Rupees for 4 kg
- Indian Post
The shipping cost is determined by the weight of the postal item and costs from $10 to $30 for the first kilogram of the package, and from $5 to $10 for each subsequent kilogram.
📦
GoaBay Service
- 800 Rupees for 4 kg
- Service + 1000 Rupees
- We charge a service fee for packaging and shipping at a rate of 2,000 Rupees per 10 kg shipment rounded to the nearest kilogram — in this case 4 kg.
- The fees for receiving, inspecting, and shipping the goods will only be 10% of the purchase price in the third-party online store.
🧾
The total amount of your order will be:
10,000+
7,000+
800+
1,000=
18,800 Rupees
Useful Sections of Goabay
To help you navigate the site, we’ve collected main pages with brief descriptions. Click the links to get the necessary information.
👋 Help – – instructions and contacts for quick support.
📣 Reviews – – real stories from clients who’ve used our services.
❓ Questions & Answers – – common questions and answers for easier understanding.
💳 Payment – – all available payment methods described.
🛺 How we Work – – detailed info about order process and client interaction.
🌴 About Us – – learn more about Goabay, our mission, and benefits.
📋 Public Offer – – review our terms and legal info.